Multivendor Support Services

Managing complex environments with multiple vendors and service contracts can strain resources that may already be stretched thin. Vserv Infosystems team has expertise in a wide range of server platforms, operating systems and SAN infrastructure. We give Services to Various OEM Enterprise Hardware with a growing list of desktop, server, networking and storage vendors, including IBM, HP, Dell, Cisco, EMC, Hitachi Data Systems (HDS) & NetApp. These capabilities help us provide a united response to customers experiencing technical challenges while serving as the focal point for resolution.

Offering
  • End User Support
  • Data Center Support
  • Network Support
  • Solution Support

Data Center Services

Progressions in IT infrastructure are happening at a rapid pace and enterprises need a data center that can foresee changing demand, react with an extraordinary pace, and is capable to deliver every business application to any device, anywhere. Business needs infrastructure that is flexible, agile and energy efficient at the same time. Through VSERV’s capabilities, knowledge & assets, enterprises are able to bring about efficiency in infrastructure, increase asset life, reduce capex, and free-up locked human resources to support transformation projects. We help you design an infrastructure that promptly reacts to any change, integrates legacy and new architectures to make a unified manageable environment.

Offering
  • Data Center Design and Build Services
  • Server Optimization and Integration Services
  • Data Center Managed Services

Infrastructure Managed Services

CIO’s of Today wants to focus on their core business. That is what IT leaders are saying today as they need a single point of contact for all of their IT operations. Enterprises want to optimize the hybrid IT environment and they need a partner who can run and maintain their environment in an end to end manner. VSERV can be your trusted partner in IT Industry on which you can Trust. We have the technological prowess, expertise and best practices for monitoring and management of your IT Infrastructure. We can Maintain and manage platforms and devices across the infrastructure, network to provide a single point of contact with round the clock monitoring and help provide high availability.

Offering
  • End User Managed Services
  • Data Center Managed Services
  • Network Management Services

Office Automation Services

VSERV Office Automation provides end to end automation services to help you reduce your printing costs improve business uptime and enhance employee productivity. Our services enable IT, Procurement and Admin departments of top corporate houses, MNCs and PSUs by automating their processes, reducing back office administration and improving visibility and control over their office devices and supplies. VSERV’s Office Automation Services range from supporting office equipment’s like copier, MFD, projectors etc to providing complete managed services in Print, Document management, boardroom management and AVSI Support.

It Infra Managed Services

Engage us to transform traditional service desk in to completely trained and customized 360 Degree Service Desk with VSERV. We are experts in transforming and uniting teams to cater to your users. We work extraordinary and deliver splendid customer experience. We provide Single point of contact for all your user needs in one click. With our alignments with work class tools and practices we offer completely integrated platform to our customers.

We deliver your organization 98% + Uptime and ensure that you get the best efficiency, accessibility and higher availability so that your user get complete peace of mind and get full support from technology perspective to accomplish their tasks Our SLA management & reporting team monitors the availability and performance of your critical applications and ensure that you consistently deliver on service commitments. Our daily, weekly, monthly and/or on-demand SLA reports for consumers provides insights on:
  • Whether we meet your expectations
  • Up to Date SLA Commitment Vs Achievements.
  • SLA Deviation report.
  • SLA violations to insure refunds/settlements.
Our SLA reporting for you as a service provider:
  • Showcase your customers that you are focused on maintaining their uptime
  • SLA uptime achievement reporting
  • Shows them actual uptime of your service/application
  • Enables you to identify responsible stakeholders for SLA breaches.

Manage all your customer service operations more efficiently, and set your own service desk workflow with flexible, workflow automation service. We automate your entire help-desk process to eliminate redundant activities that take up a lot of efforts and time if executed manually. Our automation service enables you to organize all your IT service requests, assign raised tickets to respective engineers and prioritize the same for better customer experience.

Maximize productivity by optimizing your asset utilization Increase organizational efficiency by managing IT and non-IT assets. Research shows that up to a staggering 80% of IT Assets are underutilized, placing a massive strain on budgets and productivity. IT Asset Management is central to an organization’s infrastructure and ensuring proper operation, maintenance and utilization of IT Assets is key. On a conservative estimate – where organizations deploy an asset management software effectively vs. not deploying any solution – the gains can be over several times the investments. While focus of IT Asset Management has been traditionally managing hardware and software related to IT infrastructure, there is a need to establish a unified asset management from complete asset lifecycle from asset requisition to disposal. To help you manage your assets across organization efficiently and keep track of their whereabouts from different locations. Asset Management to know what assets you have, where they are, who uses them, how they are configured, and what they cost. Asset Management automates your IT asset lifecycles with workflows. It tracks the financial, contractual, and inventory details of hardware and devices, as well as nonIT assets, throughout their lifecycles. Once an asset is deployed, Asset Management records all maintenance activity and enables you to perform regular audits, right up until asset retirement. Asset Management covers services such as Hardware & Software Asset Management, Agent-based & Agent-less Asset Discovery, Software License Management, Software Variance Reporting, Software License Compliance, Software Usage Metering, Software Delivery Management and Application Control. The solution also comes in an enterprise version which includes Application Control, Dynamic Admin Password Management & Endpoint Compliance.

Annual Maintenance Contract

Vserv’s Lifecycle Services is designed to deliver high value, performance and lifespan of IT assets, enabling our clients to achieve greater cost control and higher business outcomes.

Extending the maintenance support for your new, out-of-warranty and end-of-life IT equipment, by Vserv;s Enterprise Annual Maintenance contract which delivers a consistent level of service across India from a single point of contact. Our SLA-driven framework, our technical team and 24×7 support model, we offer flexibility to give solutions according to your business needs, while providing cost savings.
  • Multi-vendor capability serving new, out-of-warranty or end-of-life equipment.
  • Highly Customizable service offerings and pricing plans.
  • Manpower / Labor Sizing and Spare Parts planning for achieving committed SLA’s.
  • Comprehensive quality management for heterogeneous IT environments.
Certified Professional in different technology domains.

WeCIO’s of Today wants to focus on their core business. That is what IT leaders are saying today as they need a single point of contact for all of their IT operations. Enterprises want to optimize the hybrid IT environment and they need a partner who can run and maintain their environment in an end to end manner. VSERV can be your trusted partner in IT Industry on which you can Trust. We have the technological prowess, expertise and best practices for monitoring and management of your IT Infrastructure. We can Maintain and manage platforms and devices across the infrastructure, network to provide a single point of contact with round the clock monitoring and help provide high availability. Managing complex environments with multiple vendors and service contracts can strain resources that may already be stretched thin. We give Services to Various OEM Enterprise Hardware with a growing list of Desktop, Printers, Scanners and other End User Hardware.

Wide Range across Length and Breadth of Country
  • Highly Skilled and Certified Professionals
  • Mature Alliances with Global Leaders
  • World Class Technical Infrastructure
  • Repair Factory
We always focus on preventive services rather than reactive services, and we believe that proper maintenance and Follow-up provides lowest down time in case of computer systems.

Service Desk

Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and automate ticket resolution processes to drive efficiency.

Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Cloud

We offer dedicated server for large enterprises and high traffic websites. Our solution gives you complete control with unmatched customization, installation, configuration, flexibility, scalability, and 24/7 comprehensive support. Take advantage of our unique plans to get the ultimate virtual server hosting, Windows VPS hosting experience for your website and clients.

We understand that emailing is at the heart of business communications. Aligned with this understanding, we offer versatile and comprehensive enterprise email solutions that appeal to your unique business needs. Our enterprise-level email solutions are highly reliable and secure, and also include a dedicated email server. Just choose from Zimbra, IceWarp, Office 365, Microsoft Exchange Email.

We have experience in catering to the recovery needs of various industries. We understand the catastrophic nature of disasters that befall your IT assets and stand ready to bring you back on your feet in record time. Our dedicated cloud servers ensure business continuity and reduce any downtimes that you may suffer as a result of any and all disasters.