We deliver your organization 98% + Uptime and ensure that you get the best efficiency, accessibility and higher availability so that your user get complete peace of mind and get full support from technology perspective to accomplish their tasks Our SLA management & reporting team monitors the availability and performance of your critical applications and ensure that you consistently deliver on service commitments. Our daily, weekly, monthly and/or on-demand SLA reports for consumers provides insights on:
- Whether we meet your expectations
- Up to Date SLA Commitment Vs Achievements.
- SLA Deviation report.
- SLA violations to insure refunds/settlements.
Our SLA reporting for you as a service provider:
- Showcase your customers that you are focused on maintaining their uptime
- SLA uptime achievement reporting
- Shows them actual uptime of your service/application
- Enables you to identify responsible stakeholders for SLA breaches.